FREQUENTLY ASKED QUESTIONS

Q. How long will it take for my walking stick to arrive?
A. You can choose from standard (2-5 days) or express next working day delivery at the checkout.

Q. How much will delivery cost?
A. Standard UK delivery is typically £11 for standard length sticks and £4.50 for folding sticks. All other options (next day or Saturday delivery is charged). Delivery is calculated by weight of the goods, postage method and packing costs. This is displayed at the shopping basket page.

Q. How do I return an item for a refund or an exchange? 
A. Yes you can. Please see our returns page for details of where to send your walking stick back to and our exchange and refund policy.

Q. Can I pay for my walking stick by cheque? 
A. Yes. Please make cheques payable to Emilyhannah Ltd and send it with your desired walking stick order (including the item code), your name and address to Emilyhannah Ltd, 67 High Street, Cottenham, Cambs, CB24 8SA United Kingdom

Q. Why do I need to give my telephone number and email address? 
A. www.walkingsticksonline.co.uk is an internet based store. Everything that we do is based online for efficiency and savings that we can pass on to our customers. We need to be able to contact you by email or phone if there is something wrong with the order, i.e the postcode is wrong. You will also be automatically sent a confirmation email with your unique order reference number that you will need to quote in all correspondance with us.

Q. How long are your walking sticks? 
A. Most of our walking sticks are a standard 36 inches or 91cm long unless otherwise stated as adjustable, extra short or extra long.

Q. What is the maximum weight limit? 
A. Most of our walking sticks have been tested to 15 stone. The seat sticks are slightly more and their weight limits are displayed on each of the product pages.

Q. Can the sticks be cut down to the ideal height? 
A. All wooden walking sticks can be adjusted with a household saw. A rubber ferrule can then be easily pushed on to the tip, or a steel ferrule glued on to the tip. We can do this for you if you like.

Q. Can I have my stick engraved? 
A. Yes. All of our walking sticks with wooden shafts can have an engraved badge attached to them.  

Other questions about walking sticks we have come across over the years..

HOW TO GET A WALKING STICK

There are lots of ways of getting a walking stick..one way is to order from us.

HOW DO YOU USE A WALKING STICK FOR HIP PAIN?

The ways a walking stick can help you if you are suffering from hip pain.

HOW DO YOU USE A WALKING STICK FOR KNEE PAIN?

The ways a walking stick can help you if you are suffering from knee pain.

HOW DO YOU USE A WALKING STICK FOR LEG PAIN?

The ways a walking stick can help you if you are suffering from leg pain.

HOW DO YOU USE A WALKING STICK FOR BACK PAIN?

The ways a walking stick can help you if you are suffering from back pain.

HOW TO USE A WALKING STICK

The different ways you can use a walking stick for day to day life.

HOW TO WALK WITH TWO WALKING STICKS

Ways to use walking sticks in tandem and when to do this.

HOW DOES A WALKING STICK HELP?

The humble walking stick can help you in a myriad of ways.

WHEN DO YOU KNOW IT IS TIME FOR A WALKING CANE?

Walking sticks are made to be used on a daily basis, occasionally or for specific activities.

HOW TO USE A WALKING STAFF

Find out how to use a walking staff (a tall walking pole)

HOW TO USE A THUMBSTICK

Find out how to use a thumbstick (a tall stick with a V shaped handle)

HOW TO USE A WADING STICK

Find out how to use a wading stick (a weighted stick used when fishing)

HOW TO USE A SHOOTING STICK

Find out how to use a shooting stick (a metal stick with a leather sling seat)

HOW TO USE A SHEPHERD'S CROOK

Find out how to use a shepherd's crook (a tall stick with a crook handle)

HOW TO USE A MARKET STICK

Find out how to use a smarket stick (a tall stick with a demi crook handle)

WHY DO HIKERS USE WALKING STICKS

Walkers and hikers sometimes use walking sticks. Why?

WHAT IS THE PURPOSE OF A SWAGGER STICK?

A swagger stick isn't a stick for walking.

WHAT IS THE AVERAGE LENGTH OF A WALKING STICK?

The average length of a walking stick is 90cm, but it depends what kind of stick.

ARE WALKING STICKS ALLOWED ON AEROPLANES?

Are they weapons or walking aids?

WHICH SIDE DO I USE A WALKING STICK?

If you have a pain on the left side of your body, carry the stick on the right side.