FAQS
Q. How long will it take for my walking stick to arrive?
A. You can choose from standard (2-5 days) or express next working day delivery at the checkout.
Q. How much will delivery cost?
A. Standard UK delivery is typically £11 for standard length sticks and £4.50 for folding sticks. All other options (next day or Saturday delivery is charged). Delivery is calculated by weight of the goods, postage method and packing costs. This is displayed at the shopping basket page.
Q. How do I return an item for a refund or an exchange?
A. Yes you can. Please see our returns page for details of where to send your walking stick back to and our exchange and refund policy.
Q. Can I pay for my walking stick by cheque?
A. Yes. Please make cheques payable to Emilyhannah Ltd and send it with your desired walking stick order (including the item code), your name and address to Emilyhannah Ltd, 67 High Street, Cottenham, Cambs, CB24 8SA United Kingdom
Q. Why do I need to give my telephone number and email address?
A. www.emilyhannah.co.uk is an internet based shop. Everything that we do is based online for efficiency and savings that we can pass on to our customers. We need to be able to contact you by email or phone if there is something wrong with the order, i.e the postcode is wrong. You will also be automatically sent a confirmation email with your unique order reference number that you will need to quote in all correspondance with us.
Q. How long are your walking sticks?
A. Most of our walking sticks are a standard 36 inches or 91cm long unless otherwise stated as adjustable, extra short or extra long. Hiking sticks, thumb sticks and other country sticks are taller, usually shoulder height.
Q. What is the maximum weight limit?
A. Most of our walking sticks have been tested to 15 stone. The seat sticks are slightly more and their weight limits are displayed on each of the product pages.
Q. Can the sticks be cut down to the ideal height?
A. All wooden walking sticks can be adjusted with a household saw. A rubber ferrule can then be easily pushed on to the tip, or a steel ferrule glued on to the tip. We can do this for you if you like.
Q. Can I have my stick engraved?
A. Yes. All of our walking sticks with wooden shafts can have an engraved plaque attached to them.
Other questions about walking sticks we have come across over the years..
HOW TO GET A WALKING STICK
There are lots of ways of getting a walking stick..one way is to order from us.
- Buy one from us using your debit or credit card, by cheque or using your Paypal account.
- Receive a walking stick delivered to your door as quickly as 24 hours, sometimes a little longer.
- We offer advice so you can make an informed choice.
HOW DO YOU USE A WALKING STICK FOR HIP PAIN?
The ways a walking stick can help you if you are suffering from hip pain.
- Hold the walking stick on the good side of your body.
- Move the stick with the weak side
- Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
HOW DO YOU USE A WALKING STICK FOR KNEE PAIN?
The ways a walking stick can help you if you are suffering from knee pain.
- Hold the walking stick on the good side of your body.
- Move the stick with the weak side
- Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
HOW DO YOU USE A WALKING STICK FOR LEG PAIN?
The ways a walking stick can help you if you are suffering from leg pain.
- Hold the walking stick on the good side of your body.
- Move the stick with the weak side
- Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
HOW DO YOU USE A WALKING STICK FOR BACK PAIN?
The ways a walking stick can help you if you are suffering from back pain.
- Hold the walking stick on the good side of your body.
- Move the stick with the weak side
- Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
HOW TO USE A WALKING STICK
The different ways you can use a walking stick for day to day life.
- Hold the walking stick on the good side of your body.
- Move the stick with the weak side
- Ensure the stick hits the ground about 2 inches in front or to the side of you, not way ahead.
- To climb stairs, move your good leg first. Follow with your affected leg and cane simultaneously. When going down stairs, start with the cane, then put your weak leg forward, and follow with your good leg. “Up with the good, down with the bad” makes this easy to remember, says Ramage.